Frequently Asked Questions (FAQ)
🛍️ Orders & Shipping
How can I place an order?
You can easily place your order on our website myschenkbox.com. Simply add your desired gift box to the cart and follow the checkout process.
How long does shipping take?
Delivery time is usually 2-5 business days within Germany. International shipping times may vary.
What are the shipping costs?
Shipping costs are displayed during checkout. We also offer free shipping for orders over €100 .
Can I change or cancel my order?
If your order has not been shipped yet, you can contact us at info@myschenkbox.com.
Still Need Help
Chat with us
10am to 6pm
Email us
Send us a message
🎁 Products & Gift Boxes
Can I order a personalized gift box?
Yes! We offer personalized gift boxes for special occasions. Contact us for more details.
Are the products in the gift boxes sustainable?
We highly value sustainability and carefully select our products. Many of our items are eco-friendly and sustainably sourced.
Are all gift boxes available for immediate shipping?
Most gift boxes are ready for immediate shipping. If a product is out of stock, we will inform you during checkout.
💳 Payment & Returns
What payment methods do you accept?
We accept credit cards, PayPal, Klarna, and other secure payment methods.
Can I return my gift box?
Yes, you can return your order within 14 days of receiving it. Please note that the box must be unopened and in its original condition.
How do I get a refund?
After receiving and inspecting the returned item, your refund will be processed within 7-10 business days.
📩 Kundenservice / Customer Service
How can I contact customer service?
You can contact us via email at info@myschenkbox.com.
When is your customer service available?
Our customer service is available from Monday to Friday, 9:00 AM – 6:00 PM.
